This website is operated by Aditya Interseas Pvt. Ltd. ("Mitsoni", "we", "us"), with its registered office at Plot No. 154 P, Sector 7, IMT Manesar, Gurugram, Haryana 122050, India. We are the data fiduciary for the personal data described below.

We handle personal data in line with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using this website you agree to the practices set out here.

1. What we collect

2. How we use your data

• To process, fulfil, deliver and invoice your orders.
• To provide customer support, warranty service and returns.
• To send transactional messages — order confirmations, dispatch and delivery updates, service appointment reminders.
• To send marketing communications, where you have opted in. You can withdraw consent at any time.
• To detect and prevent fraud, abuse and security incidents.
• To meet legal, tax and accounting obligations.

3. Who we share it with

We do not sell your personal data. We share it only with parties who need it to deliver the service you asked for:

• Logistics and courier partners — name, delivery address and phone number, so your order can be delivered.
• Payment gateways — to authorise payments and process refunds.
• Authorised service partners — where a home service visit or warranty repair is required.
• IT and hosting providers — who host this website and our systems under confidentiality obligations.
• Government authorities — where disclosure is required by law, court order or a lawful request.

4. Cookies

This website uses cookies and similar technologies to keep you signed in, remember your cart, measure how the site is used and improve performance. Essential cookies are required for the site to function. You can block or delete cookies through your browser settings, but some features — including checkout — may stop working correctly.

5. How long we keep it

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as the law requires. Order and invoice records are retained for the period prescribed under applicable tax and company law. Account data is retained while your account is active. Support correspondence is retained for a reasonable period after the issue is closed.

6. Security

We apply reasonable technical and organisational safeguards — encrypted connections, access controls, and restricting data access to staff who need it. No system is completely secure, however, and we cannot guarantee absolute security of information transmitted over the internet.

7. Your rights

Subject to applicable law, you may:

• Ask for a summary of the personal data we hold about you and how it is processed.
• Ask us to correct or complete inaccurate or incomplete data.
• Ask us to erase data that is no longer required, subject to our legal retention obligations.
• Withdraw consent for marketing communications at any time.
• Nominate another person to exercise these rights in the event of your death or incapacity.
• Raise a grievance with us, and escalate to the Data Protection Board of India if unresolved.

To exercise any of these, write to us at sales@mitsoni.in from the email address registered with your account. We may ask for reasonable verification before acting on a request.

8. Children

This website is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

9. Third-party links

Our pages may link to third-party websites — payment gateways, courier tracking, social media. Those sites have their own privacy policies and we are not responsible for their practices.

10. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted on this page, and the "Last updated" date above will change. Please review it periodically.

11. Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer with any complaint about the handling of your personal data: