Where we deliver

We deliver across India to serviceable PIN codes. Serviceability is confirmed at checkout. Some remote locations, restricted areas and a small number of PIN codes may not be serviceable for large appliances; if that applies to your address we will contact you and refund in full.

Dispatch and delivery timelines

All timelines are estimates in working days and exclude Sundays and public holidays. They begin from dispatch, not from order placement.

Shipping charges

• Shipping is free on orders where free shipping is shown on the product page.
• Where a charge applies, it is calculated and displayed at checkout before you pay. There are no hidden charges added afterwards.
• Cash on Delivery, where available, may carry a small handling fee shown at checkout.

Tracking your order

Once dispatched you will receive a tracking number by email and SMS. You can also check status any time from Track Order or from your account. Tracking information is updated by the courier and can take a few hours to reflect after dispatch.

Delivery attempts

• Couriers typically make up to three delivery attempts. Please keep the registered phone number reachable.
• If delivery fails after all attempts, or the address is incorrect or incomplete, the shipment returns to us. We will contact you to arrange redelivery, which may be chargeable.
• Someone aged 18 or over must be present to receive the delivery.

If your order arrives damaged

Report visible damage within 48 hours of delivery with photos of the product, the damage and the shipping label. Approved claims are replaced free of charge with a free reverse pickup. Full details are on our Return & Replacement Policy page.

Installation and demo

Mitsoni coolers and tower fans are designed to work out of the box — unpack, fit the castors, fill the tank and switch on. No installation is required. If you need a walkthrough, our support team can guide you over phone or email, and a home visit can be arranged in serviceable areas where necessary.

Delays outside our control

We are not liable for delays caused by courier disruption, weather, natural events, strikes, government restrictions or incorrect address details. Where a delay is significant we will keep you informed and, if you prefer, cancel and refund the order in full.

How to reach us