Return & Replacement Policy
Last updated: 14 August 2026
Return & Replacement Policy
A straightforward 7-day replacement promise on anything that reaches you damaged, defective, incorrect or incomplete.
In one line: if the product that arrives is not the product you should have received — damaged, faulty, wrong model or missing parts — tell us within 7 days of delivery and we will replace it at no cost to you. We do not accept returns simply because you changed your mind.
What qualifies for a replacement
- Damaged in transit — visible physical damage to the product on arrival.
- Dead on arrival (DOA) — the product does not power on or does not work at all when first used.
- Manufacturing defect — a fault present from the start, reported within the 7-day window.
- Wrong item — a different model, capacity or colour from what you ordered.
- Incomplete delivery — missing accessories, parts or components listed in the box contents.
What does not qualify
- Change of mind, or the product not matching a personal preference.
- Buyer's remorse on size — please check the recommended room size before ordering, or ask us.
- Damage caused after delivery, including drops, misuse, water ingress into the motor, or use outside the stated voltage range.
- Products with the serial number, rating label or warranty seal removed, altered or damaged.
- Products opened, installed, filled with water and used, where no defect is reported.
- Consumables and wear items — cooling pads, filters — unless faulty on arrival.
- Requests raised after the 7-day window. These are handled under warranty instead, not as a return.
Timelines at a glance
| Situation | Report within | What happens |
|---|---|---|
| Visible damage to the outer box at delivery | At the doorstep — before you sign | Refuse the delivery and tell us the same day |
| Product damaged inside an intact box | 48 hours of delivery | Free replacement after verification |
| Dead on arrival / does not work | 7 days of delivery | Free replacement after verification |
| Wrong or incomplete item | 7 days of delivery | Correct item or missing parts sent free of cost |
| Fault appears after 7 days | Any time within the warranty period | Handled under Support Policy |
Please record an unboxing video. For large appliances it is the single most useful piece of evidence in a transit-damage claim, and it makes approval far quicker. Keep the original packaging until you are satisfied the product is working.
How to raise a request
- Email sales@mitsoni.in within the applicable window, or use the contact form.
- Include your order number, product model, and a clear description of the issue.
- Attach photos of the product, the damage and the shipping label — plus the unboxing video if you recorded one.
- Our team acknowledges within 24–48 working hours and confirms whether the request is approved.
- If approved, we arrange a free reverse pickup from your delivery address.
- Once the returned unit reaches us and is verified, the replacement is dispatched.
Condition the product must be in
- Complete with all accessories, manuals, warranty card and free items received.
- In its original packaging wherever possible, with the original invoice.
- Tank drained and dry, if the product has been filled with water.
Requests where parts are missing or the product has been tampered with may be declined, and the unit returned to you.
Refunds
Replacement is our standard remedy. A refund is offered where a replacement is not possible — for example when the model is out of stock or the delivery location has become unserviceable.
| Payment method | Refunded to | Typical timeline |
|---|---|---|
| Credit / debit card, net banking, UPI | Original payment method | 7–10 business days after the returned unit is verified |
| Cash on Delivery | Bank account you provide (NEFT) | 7–10 business days after the returned unit is verified |
| Order cancelled before dispatch | Original payment method | 5–7 business days from cancellation |
Bank processing times sit outside our control and may add a few days. Where shipping was charged separately and the return is due to our error, shipping is refunded in full.
Cancellations
You can cancel free of charge any time before dispatch, from your account or by writing to us. Once an order has been dispatched it cannot be cancelled — please use this policy instead once it arrives.
How to reach us
Registered officeAditya Interseas Pvt. Ltd.
Plot No. 154 P, Sector 7, IMT Manesar, Gurugram, Haryana 122050, India
Plot No. 154 P, Sector 7, IMT Manesar, Gurugram, Haryana 122050, India
Sales & general enquiriesEmail: sales@mitsoni.in
Phone: +91 XXXXX XXXXX
Phone: +91 XXXXX XXXXX
Working hoursMonday to Saturday, 10:00 AM – 6:00 PM IST (closed on national holidays)
Contact Info
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Address
Aditya Interseas Pvt. Ltd., Plot No. 154 P, Sector 7, IMT Manesar, Gurugram, Haryana 122050
-
Sales Enquiry: 1234567890
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Email: sales@mitsoni.in
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Contacts
-
Address
Aditya Interseas Pvt. Ltd., Plot No. 154 P, Sector 7, IMT Manesar, Gurugram, Haryana 122050
-
Sales Enquiry: 1234567890
-
Email: sales@mitsoni.in
-
Customer Care(Mon-Sat 10AM-6PM): 9310132226
Email: care@mitsoni.in
