What the warranty covers

• Manufacturing defects in the motor and water pump.
• Defects in electrical components — switches, control panel, wiring — under normal use.
• Defects in the body, tank and structural parts, including manufacturing faults causing leakage.
• Fan blade and blower assembly faults arising from manufacture.
• Where the fault cannot be repaired, replacement of the defective part or, at our discretion, the unit.

What the warranty does not cover

• Consumables and wear items — cooling pads, filters and similar parts that are expected to be replaced periodically.
• Scale and sediment damage from hard water where routine cleaning described in the user manual has not been carried out.
• Physical damage — drops, impact, cracks, dents, or damage during customer-arranged transport.
• Voltage damage from operation outside the stated input range, or from lightning and power surges.
• Water ingress into the motor caused by incorrect cleaning, hosing down the unit, or leaving it exposed to rain.
• Unauthorised repair or modification, or use of non-genuine spare parts.
• Products with the serial number or rating label removed, defaced or unreadable.
• Commercial or industrial use of a product sold for domestic use, where that use causes the fault.
• Normal cosmetic wear — fading, minor scratches, discolouration over time.
• Loss or damage caused by pests, corrosive environments or acts of nature.

How to raise a service request

1. Email sales@mitsoni.in, or call +91 XXXXX XXXXX during working hours.
2. Give us your order number or invoice, the product model and serial number from the rating label, and your PIN code.
3. Describe the fault, and attach a short video if the problem is intermittent — a noise, a pump that runs dry, a switch that sticks.
4. We acknowledge within 48 working hours and confirm the next step: a remote fix, a spare part dispatch, or a home service visit.
5. For a home visit we agree a date and time slot with you in advance.

Service response

Timelines are indicative. Remote and low-serviceability PIN codes may take longer, and peak summer demand can extend visit scheduling.

Out-of-warranty service

We continue to support products after the warranty period ends. Repairs and spare parts are chargeable, and we will always share a quotation for your approval before starting any work. Genuine cooling pads, pumps and motors for current models are available through us — using non-genuine parts commonly causes the next failure.

Care that keeps the warranty intact

• Drain the tank and clean the pads regularly, as described in the user manual — monthly in hard-water areas.
• Never run the pump with an empty tank.
• Do not hose down or pressure-wash the unit; wipe the exterior with a damp cloth instead.
• Use a stabiliser if your supply voltage swings widely, even on inverter-compatible models.
• Dry the pads before storing the cooler for the monsoon.

Our air cooler maintenance guide walks through the full seasonal routine.

How to reach us